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Most Commonly Asked Questions

Of course, that’s a perfect idea. Many of our members do exactly this. Simply indicate your interest on your Profile, then look for others who have done the same, and start reaching out!
Our tried and true Step by Step Guide For Safe Exchange is the best resource for leading you through a perfectly smooth pet sitting exchange, including tips on setting expectations, how to minimize pet (and pet parent!) separation anxiety and even how to discretely ‘check up’ on a new sitter during a stay. We also highly recommend using our Petsitting Agreement form for determining care expectations, and what to do in case of emergencies or accidents, ahead of time.
To begin, read through our tried and true Step by Step Guide For Safe Exchange. This guide will take you through a few simple, recommended steps for how to safely reach out, carefully screen and then meet other members, in order to determine further compatibility. All it takes is an email and few reference-checking phone calls, and you’ll be on your way!
Please do! Members like you are extra valuable in our community – coordinating with you is a snap with only one set of pets involved. The annual membership fee remains the same as an important part of ensuring your commitment to providing reliable care to our fellow members (not to mention, is ultimately a bargain compared to the annual cost of actually owning a pet yourself)! 
At this time, we ask that all members take full responsibility for carefully checking ID and references, just as one does when hiring a new babysitter, elder care worker or house cleaner. However, very soon we will offer ID verification and pet care liability insurance. Sign up to our mailing list (subscribe box in Footer), and we’ll be sure to let you know when this is available!
You can always ask, however, what makes PetFam different from other pay-for-sit sites is that money never needs to be discussed or exchanged between members. In the PetFam community, sharing is actually sharing.

How PetFam Works

The frustration of finding trustworthy, affordable pet sitting is over. Click here to learn how easy it is to find free, in-home pet care, today!

Pricing + Benefits

Happiness guaranteed! We are so confident you will find incredible PetFam members with whom to exchange free care, we offer a money-back guarantee: if you do not make a connection within your first year, you may renew for a second year for free and try it again with our dedicated help, or receive your money back – your choice. Details here.

Please see our snazzy Pricing & Benefits page.

Trust and Safety

In this technologically-driven day and age, we’ve seen how easy it can be to damage a great online reputation with a low-star rating, without taking time to explain the reasons for our outrage. It is equally easy, and unfair, to make a snap judgement based on a low star rating, without understanding all sides of the issue. By allowing members to manually publish personal references, and using testimonials rather than star ratings to share member experiences, our reviews of sitting for each other are richer, more constructive and more authentic.

Free pet care nirvana in 5 seriously simple steps! Read more here.

“OK, but how do I know I can REALLY trust another PetFam member to take care of my baby the way I would?“

We worry about this stuff, too. Read more here.

PetFam’s recommended Pet Sitting Agreement Form records both parties’ contact info, and helps outline arrangement details, responsibilities and emergency procedures, before leaving Fifi with her new care giver. Highly recommended to fill out and sign together, then snap a photo of it along with photos of two pieces of ID from each of you.

Technical Help

We’d be happy to help – contact us here!

Contact Us

Chat with us during business hours, or message us and we’ll email you right back!

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