By signing up for PetFam membership, you acknowledge and agree that PetFam is only able to refund a membership fee after a member has tried PetFam for 1 year, resulting in no exchanges. 

Our reason for this policy is simple: unlike pet sitting sites that help users find immediate, one-time paid sitting, PetFam is a high quality community of trusted pet lovers committed to building lasting relationships with nearby pet owners for on going, free sitting arrangements. We want to count on our “PetFam-ily” of care to be there, both longterm and last minute. The annual membership fee charged helps ensure that each member holds a deep commitment to our community.  We thank you for understanding these things that help make us different! Once your membership year is up and you still wish you cancel, contact us, and we will be happy to refund you.

Welcome to PetFam.com (the “Club”). Members of the Club (“Members”) are encouraged to use the Club as a means to build relationships with other like-minded pet owners and lovers, primarily for the purpose of sharing pet sitting experiences, offering to host other Members as guests in their homes and/or exchanging pet care. Among other privileges, Members can use this website (the “Website”, or any related website, the “Websites”) to access useful pet sitting exchange-related information as well as to communicate with other Members.

By enrolling as a Member, you are agreeing to be bound by all of the terms and conditions herein. Members are entitled to certain services subject to these Terms and Conditions of Use, including the right to access the Websites and to contact other Members.

If you have not elected to join as a Member but use the Website, you do so as a guest of the Club (a “Guest”). Guests may be offered access to privileges that are similar to those offered to Members, but such access may be limited by the Club, in its sole and absolute discretion. When using any of the Websites or Club services, Guests agree to comply with all of the requirements herein.

If you do not agree with all of the terms of these Terms and Conditions of Use, you do not have the right to access the Websites or utilize any of the services of the Club other than via our Support team.

• The Club relies on the integrity and responsibility of the Member and is only responsible for publishing Member Profiles on the Website.

• The Club does not verify the existence or accuracy of the description of any Member Profile and does not guarantee an Exchange of any kind other than as explicitly set forth on the Website.

• Members and users of all Club services take sole responsibility for any and all Agreements reached through use of the Website.

As a user of this website, you agree:

The Club uses various tools and procedures designed to screen Members; however, the Club does not perform background checks, require references or its prospects, or accept any obligation to independently verify the information posted by its Members on their Profiles. The Club makes no representations or warranties as to the conduct of Members or the adequacy of a Member’s accommodation published on a Profile, including as to whether a relationship between Club Members complies with local rules or laws and the implications thereof.

This Website is a service offered by a private membership organization, and information contained herein is private and not in the public domain. All content within this Website, including information published in connection with each Profile, is exclusively made available to Members for the purpose of arranging pet sitting Exchanges between Members. Correspondence between Members should be for the purposes of arranging an Exchange or booking between and among Members.

The Websites shall not be used for any solicitations, or for any commercial use. Data mining of information from this Website, and/or collecting or storing personal information about Members, is prohibited. Any attempt to collect or use email addresses from Members and email individual Members or groups of Members other than for the purpose of arranging an Exchange between Members is in violation of these Terms of Use. Any violation of this paragraph shall subject the violator to severe penalties including a minimum of $500 per violation and you shall indemnify and hold the Club harmless from and against any and all costs and damages incurred by the Club as a result of such violation.

The Club does not participate in or tolerate the sending of Unsolicited Commercial Email (SPAM). The Club reserves the right to cancel (without refund) any Member that mentions the Club or any of its associated websites, URLs, or any associated Club email address in any SPAM e-mail message. The Club reserves the right to cancel (without refund) any Member that uses the Club to send any solicitations other than personal Exchange requests or replies. Any violation of this paragraph shall subject the violator to severe penalties including a minimum of $500 per violation and you shall indemnify and hold the Club harmless from and against any and all costs and damages incurred by the Club as a result of such violation.

Inquiries may be monitored and filtered by the Club prior to delivery to Club members. Inquiries may be read by Club staff members. Despite Club efforts it is possible that some SPAM inquiries will be delivered, and also that some non-SPAM inquiries may not be delivered. The Club cannot be held responsible for undelivered inquiries or for missed income as a result of undelivered inquiries.

EMAILS SENT BETWEEN YOU AND OTHER MEMBERS THAT ARE NOT READILY ACCESSIBLE TO THE GENERAL PUBLIC MAY BE REVIEWED BY US FOR COMPLIANCE WITH THIS AGREEMENT, BUT WILL BE TREATED BY US AS PRIVATE TO THE EXTENT REQUIRED BY APPLICABLE LAW. WE SHALL HAVE THE RIGHT TO REMOVE ANY SUCH MATERIAL THAT, IN OUR SOLE DISCRETION, VIOLATES, OR IS ALLEGED TO VIOLATE, THE LAW OR THIS AGREEMENT. NOTWITHSTANDING THIS RIGHT, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST AND MESSAGES YOU EXCHANGE.

The Website and all content contained therein and thereon, are protected by copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of Canada and other countries. The Website is also protected as a collective work and/or compilation under Canadian copyright and other laws and treaties. All individual elements making up the Website is also copyrighted works. You agree to abide by all applicable copyright and other laws, as well as any additional copyright notices or restrictions contained in the site. Copying any content from the Website, reusing, reselling, distributing, scraping or publishing the content in any way is prohibited. Any violation of this paragraph shall subject the violator to severe penalties including a minimum of $500 per violation and you shall indemnify and hold the Club harmless from and against any and all costs and damages incurred by the Club as a result of such violation.

You grant to us an irrevocable, non-exclusive and royalty-free right and license (but not obligation), in perpetuity throughout the world, to use, copy, perform, reproduce, promote, publish, display and distribute any intellectual property and all copyright, in and to, each and every photograph, video, and all information related to your Profile. You grant these rights to us free of charge and without any commitment of an attribution as to authorship, ownership or other similar reference. You represent and warrant that you have the right to grant the rights and license in this paragraph.

You are responsible for determining whether content or information is protected by copyright, trademark, trade secret, right of publicity or other proprietary right. Except for that information which is in the public domain or for which you have been given express written permission you agree not to upload, post, or otherwise transmit any content or information protected by copyright, trademark, trade secret, right of publicity or other proprietary right without the express permission of the owner of such copyright, trademark, trade secret, right of publicity or other proprietary right. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, trade secrets, rights of publicity or other proprietary rights or any other harm resulting from such a submission.

We respect the intellectual property rights of others and require that Service users do the same. If you believe that your proprietary work has been copied in a way that constitutes copyright infringement, please forward the following information to the Company’s head office, and named below:

Send to:

PetFam Head Office

Email: [email protected]

You also agree to read, review, comply with, uphold and maintain our Privacy Statement and the terms and conditions thereof.

You May Not Use The Service If you Are Under The Age Of 18 Or you Are Ineligible To Form A Legally Binding Contract.Your Membership for the service is for your sole, personal use. You may not authorize others to use your Membership, and except as otherwise expressly provided in the Section entitled “Right to Assign” below, you may not assign or otherwise transfer your account to any other person or entity.

By using the Website or services of the Club, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. By posting a Profile, you represent and warrant that you are at least 18 years old.

The Club reserves the right to refuse service to anyone and terminate any Membership, for any reason, at our sole and absolute discretion. At any time the Club may suspend or terminate any Profile or Membership for any reason or for no reason at all, at the Club’s sole and absolute discretion.

Grounds considered for termination may include, without limitation, behavior the Club considers to be inappropriate, including in connection with the review of any dispute, and any action that we feel compromises the reputation or security of the Websites, adversely affects other Members or their property, or any action that we believe may be detrimental to the Club. The Club further reserves the right to terminate any Membership if it determines, in our sole and absolute discretion, that a Member has violated this Agreement or our posted Privacy Statement or if any information provided by a Member is found to be materially misrepresented, or a Member’s Profile or actions are in violation of any law or any provision of this Agreement, including if such Member’s account has been suspended or terminated in the past. If a Membership is terminated without any reason, the Member will be entitled only to a pro rata refund of any fee paid. If Membership is terminated due to any violation of this Terms of Use, no refund will be provided.

Members may “hide” or “unhide” their Profile at any time and at no charge by logging in to their Member Page and choosing that option. Should you choose to terminate your Profile or account, you may do so by contacting Customer Service. Refunds will not be given when Members terminate their Profiles or accounts.

Use of any of the Websites and any information obtained from the Websites is at your sole risk. The Club makes no guarantees, either express or implied, regarding pet care offered, sought or Exchanged using the Websites. The Club makes no warranty of any kind, express or implied, as to the Profiles or any other information contained on the Websites, including, but not limited to, accuracy and non-infringement.

You agree that the Club has no responsibility or liability for the deletion, corruption or failure to store any messages or other content maintained or transmitted by the Websites and it is your responsibility to keep a backup copy of any text, images, or other submitted materials on your own computer system or backup device. You acknowledge that features, parameters or other services provided by the Club may change at any time.

In no event shall the Club be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you, anyone else or the pets in care in connection with the use of the service, including without limitation, bodily injury, emotional distress, and/or any other damages resulting from communications or meetings with other registered users of this service. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL THE CLUB, ITS OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, SUPPLIERS, REPRESENTATIVES OR AGENTS BE LIABLE TO YOU FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES EVEN IF THE CLUB HAS BEEN ADVISED SPECIFICALLY OF THE POSSIBILITY OF SUCH DAMAGES, ARISING FROM USE OF OR INABILITY TO USE THE SERVICE OR ANY LINKS OR ITEMS ON THE SERVICE OR ANY PROVISION OF THE TERMS OF SERVICE.

Opinions, advice, statements, offers, or other information or content made available through the service, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION ON THE SERVICE AND WE NEITHER ADOPT NOR ENDORSE, NOR ARE WE RESPONSIBLE FOR, THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE, OR STATEMENT MADE BY ANY PARTY OTHER THAN US. UNDER NO CIRCUMSTANCES ARE WE RESPONSIBLE FOR ANY LOSS OR DAMAGE TO PETS OR PROPERTY RESULTING FROM ANY PERSON’S RELIANCE ON INFORMATION OR OTHER CONTENT POSTED ON THE SERVICE OR TRANSMITTED TO MEMBERS.

Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages. In no event shall the Club be liable for any amount in excess of the Membership fees paid by the Member.

You agree to indemnify and hold harmless the Club, its officers, directors, shareholders, and agents, from any injury or damage suffered directly or indirectly as a result of pet sitting exchange or care, including but not limited to: (i) any claims for injury or damage to person, pet or property arising from a pet or property you own; (ii) any claims for injury or damage to person, pet or property arising from a pet care transaction to which you are a party; (iii) a violation of the Terms and Conditions of Use by you or anyone using your computer (or account, where applicable); (iv) a claim that any use of the Service by you or someone using your computer (or account, where applicable) infringes any property right of any third party; (v) any misrepresentation by you; or (vii) any breach of any Agreement to be performed by you. You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys’ fees and costs awarded against or otherwise incurred by or in connection with or arising from any such claim, suit, action or proceeding attributable to any such claim.

The Club cannot be held responsible for any events that occur as a result of any relationship between Members or Guests using the Website. Any disputes arising from the use of the Club or Affiliate websites must be settled between the parties who directly participated in the Exchange. Members shall use best efforts to attempt to resolve disputes arising out of or relating to the Exchange of pet sitting by amicable discussion. If this is unsuccessful, the Club may volunteer to assess the arguments of the Members and make suggestions for settlement, but it has no obligation to do so and any recommendation by the Club has no binding authority; provided, however, the Member may choose to terminate a Membership after assessing a dispute in its sole and absolute discretion. In the event of a termination of a Membership due to a dispute the Club has no obligation to offer a refund. The Club does not assume any responsibility for subsequent resolution or failure to resolve.

If a dispute arises between any Member or user of the Website or the services of the Club, any legal action will be brought exclusively in Vancouver, British Columbia, Canada, in accordance herewith and the laws of British Columbia shall apply without regard to any other choice of law considerations. Any dispute between such parties, which arises out of or is related to this Agreement, shall be resolved by arbitration, and this matter will be heard in Vancouver, British Columbia. The parties shall be bound by the results of the arbitration. You agree to service of process by email to the email address you register with the Website. The parties shall initially both bear their own costs of the arbitration. The prevailing party in any action arising out of or relating to this Agreement shall be entitled to recover costs, expert witness fees, attorneys’ fees and arbitrator’s fees.

The Club may assign its rights to this Agreement without the Members’ consent.

It is the responsibility of Members to verify their own insurance coverage and the coverage provided by their Exchange Partner, including auto, property, pet care and liability.

Members have a reasonable expectation of privacy while exchanging. You expressly agree to disclose the existence of any security cameras or other surveillance equipment on or around your property to your exchange partners by posting this information on your Profiles and/or in your communications. Certain uses of surveillance equipment may violate the law in your jurisdiction. As the Club cannot provide specific legal advice, you agree to familiarize yourself and comply with applicable laws and regulations.

These Terms and Conditions of Use constitute the entire Agreement between you and the Club, and supersede any and all prior Agreements, whether oral or written, except as expressly provided. This Agreement may not be modified, supplemented, or changed, and no provision herein may be deemed waived, in whole or in part, except by a written instrument. If any provision of these Terms and Conditions of Use is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions shall remain in force.